Frequently Asked Questions

Lloyd's of Indiana primarily utilizes the services of UPS and USPS for most items under 100 pounds (lbs). Heavier items, especially equipment, ship via truck freight line to minimize your cost. We will promptly contact you with truck freight cost.

And if you happen to be near Indianapolis, IN, you can always stop by to pick up your order to avoid shipping costs.

Most Products are in stock and will ship the same or next business day, but we cannot guarantee same day or next day shipment on any order. "Business day" is defined as Monday – Friday, during the hours of 8:00 am – 5:00 pm Eastern, excluding holidays. Orders placed after 3:00 pm Friday, or over the weekend, are typically shipped on Monday. Occasionally, because of stock issues or because we need to ship products direct from a manufacturer, delivery times may be affected.

Some products may be drop-shipped from the manufacturer to assist with availability and prompt delivery.

If you require delivery by a given date, please contact Customer Service at (877) 626-6848 before ordering. We will do everything possible to deliver products by the estimated time.

Your satisfaction is guaranteed. If you are not satisfied with your purchase, please return any unopened product(s) within 30 days, in the original packaging, for a full refund or credit, less shipping expenses.

As some manufacturers charge lloydsofindiana.com a restocking fee, we reserve the right to charge a restocking fee of 10% on all orders and up to 20% on orders for equipment including binding machines, laminators, paper handling equipment, etc. Certain items are considered custom and are excluded from return. Please see our full Return Policy for more details.